Last Updated: April 7, 2026

LEO CRM, Inc. values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our websites, use our mobile applications, interact with our platform, communicate with us, or otherwise engage with our services.

This Privacy Policy applies to LEO CRM, Inc. and the websites, mobile applications, products, and services we operate or provide under the Leo Innovate brand, including business management software, online booking tools, walk-in management tools, marketing tools, branded app services, websites, customer support, hardware-related services, and related business solutions for beauty and wellness businesses.

1. Who We Are

LEO CRM, Inc., doing business as Leo Innovate, provides software, business management tools, communication tools, and related services for beauty and wellness businesses, including barbershops, salons, and spas.

Company Name: LEO CRM, Inc.
Brand Name: Leo Innovate
Email: info@leoinnovate.com
Phone: 800.7010104
Mailing Address: 5717 Red Bug Lake Rd Suite 304, Winter Springs, FL 32708

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly
– Name
– Business name
– Email address
– Phone number
– Mailing or billing address
– Login credentials
– Appointment or booking details
– Customer and staff information entered into the platform
– Forms, notes, images, uploads, and other content you submit
– Messages sent through our support channels
– Information you provide when requesting a demo, onboarding, support, or training
– Information you provide when subscribing to emails, text messages, or other communications

B. Information Collected Automatically
When you use our websites, apps, or platform, we may automatically collect:
– IP address
– Browser type
– Device type
– Operating system
– App version
– Log data
– Usage data
– Session activity
– Referral URLs
– Dates and times of access
– Cookie and similar technology data

C. Transaction and Payment Information
If you make a purchase or use payment-related functionality, we may collect or receive:
– Billing contact details
– Transaction details
– Payment status
– Partial payment-related metadata

We do not store full payment card numbers unless explicitly stated and operationally required. Payment card data is generally processed by third-party payment processors and merchant-service providers.

D. Information from Third Parties
We may receive information from:
– Payment processors
– Merchant-service providers
– Analytics providers
– Cloud hosting providers
– Customer support tools
– Communication vendors such as email and SMS providers
– App distribution platforms
– Integration partners
– Businesses that use our services and provide customer or staff data through the platform

3. How We Use Information

We may use information to:
– Provide, operate, maintain, and improve our services
– Create and manage accounts
– Process transactions and billing
– Deliver onboarding, implementation, and customer support
– Facilitate online booking, check-in, customer communication, and business management features
– Send service-related notices, confirmations, reminders, receipts, and operational communications
– Send marketing emails, text messages, and promotional communications where permitted by law
– Personalize user experience
– Monitor performance, usage, trends, and security
– Prevent fraud, abuse, unauthorized access, and other harmful activity
– Enforce our terms, policies, and agreements
– Comply with legal obligations
– Protect our rights, users, customers, staff, and business operations

4. How We Share Information

We may share information in the following circumstances:

A. Service Providers
We may share information with vendors and service providers that help us operate our business and services, including providers of:
– Cloud hosting
– Data storage
– Analytics
– Customer support
– Email delivery
– SMS delivery
– Payment processing
– Merchant services
– Security and fraud prevention
– App hosting and related technical services

B. With Your Direction or Through Your Use of the Service
If you use features that send messages, invite users, publish content, enable bookings, or share information with customers, staff, or third parties, we may process and transmit that information as part of providing the service.

C. Business Transfers
We may disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.

D. Legal Compliance and Protection
We may disclose information if required to do so by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to:
– Comply with applicable law
– Enforce our agreements
– Protect rights, property, or safety
– Investigate fraud, abuse, or security issues

E. Aggregated or De-Identified Information
We may use and disclose aggregated or de-identified information that does not identify you personally.

5. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:
– Keep users logged in
– Remember preferences
– Improve performance and functionality
– Analyze traffic and usage patterns
– Support security and fraud prevention
– Measure marketing effectiveness

You can usually adjust your browser settings to refuse or limit cookies. Some features of our websites or apps may not function properly if cookies are disabled.

6. Email, SMS, and Communications

We may send you transactional or service-related communications such as:
– Account notices
– Booking confirmations
– Appointment reminders
– Verification messages
– Billing notices
– Support updates
– Security alerts

We may also send marketing or promotional messages where allowed by law. You can opt out of marketing emails by using the unsubscribe link in the email. You can opt out of marketing text messages by replying STOP where applicable. Opting out of marketing messages does not prevent us from sending important service-related or transactional communications.

7. Data Retention

We retain personal information for as long as reasonably necessary to:
– Provide the services
– Maintain business and financial records
– Resolve disputes
– Enforce agreements
– Meet legal, tax, accounting, compliance, and security obligations

Retention periods may vary depending on the type of information and the purpose for which it was collected.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet and no method of electronic storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Rights

Depending on your location, you may have the right to:
– Access personal information we hold about you
– Request correction of inaccurate information
– Request deletion of your personal information, subject to exceptions
– Opt out of certain marketing communications
– Request information about how your data is used or disclosed

To make a privacy-related request, contact us at info@leoinnovate.com.

We may need to verify your identity before processing certain requests.

10. California Privacy Rights

If you are a California resident, you may have rights under California law depending on whether LEO CRM, Inc. is subject to applicable California privacy laws.

California residents may contact us regarding privacy questions or requests at info@leoinnovate.com.

11. Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is not yet a consistent industry standard for interpreting Do Not Track signals, our websites and services may not respond to such signals unless otherwise stated.

12. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate authorization. If you believe a child has provided personal information to us improperly, contact us and we will take appropriate steps.

13. Third-Party Links and Services

Our websites, apps, or services may contain links to third-party websites, services, integrations, or platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information to them.

14. International Users

Our services are primarily intended for users in the United States. If you access our services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last Updated” date and take any other steps required by applicable law. Your continued use of our services after any update becomes effective means you accept the revised Privacy Policy.

16. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:

LEO CRM, Inc.
5717 Red Bug Lake Rd Suite 304
Winter Springs, FL 32708
Email: info@leoinnovate.com
Phone: 800.7010104