LEO CRM, Inc. (doing business as Leo Innovate)
Effective Date: August 14, 2026 Last Updated: August 14, 2026
LEO CRM, Inc., a Florida corporation doing business as Leo Innovate (“Leo Innovate,” “we,” “us,” or “our”), provides a software, hardware, and services platform for beauty and wellness businesses. This User Agreement (the “Agreement”) governs your access to and use of our websites, mobile applications, portals, software, hardware, and related products and services that link to or reference this Agreement (collectively, the “Services”).
This Agreement incorporates by reference our Privacy Policy, Text Message Policy, and Cookies Policy, and, for paying customers, the applicable Order Form or plan selection, Merchant Services terms, Hardware terms, and, where we act as a processor of your clients’ and staff’s data, our Data Processing Addendum (together with this Agreement, the “Terms”).
PLEASE READ THIS AGREEMENT CAREFULLY. BY CREATING AN ACCOUNT, CLICKING TO ACCEPT, SIGNING AN ORDER FORM, PURCHASING, OR OTHERWISE ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.
SECTION 25 CONTAINS A BINDING ARBITRATION PROVISION, A CLASS ACTION WAIVER, AND A JURY TRIAL WAIVER THAT AFFECT HOW DISPUTES ARE RESOLVED. PLEASE READ IT CAREFULLY.
This Agreement replaces and supersedes any prior “User Agreement,” “Terms and Conditions,” “Customer Participation Agreement,” or similar terms previously posted under the Leo Innovate or Leo Salon Software names. Where a signed Order Form, Master Services Agreement, or enterprise or white-label agreement exists between you and us and conflicts with this Agreement, that signed agreement controls for the conflicting terms only. Otherwise, this Agreement controls.
(a) “You,” “your,” “User.” Any person or entity that accesses or uses the Services. If you use the Services on behalf of a business or other organization, “you” also means that organization, and you represent that you are authorized to bind it to the Terms.
(b) “Business Customer” or “Customer.” A beauty or wellness business (such as a barbershop, salon, spa, or similar establishment) that subscribes to or purchases the Services to operate its business.
(c) “Authorized Users.” Owners, staff, contractors, or other individuals a Business Customer permits to access the Services under its account.
(d) “Client.” An end customer of a Business Customer (for example, a person who books an appointment or checks in as a walk-in).
(e) “Customer Data.” Content and data that you or your Authorized Users submit to, or that is generated through, the Services in the course of operating your business, including Client records, appointment and walk-in data, staff and payroll-reporting data, forms, notes, images, and messages.
(f) “Leo Innovate Content.” Content and materials we create or make available through the Services, including software, interfaces, designs, graphics, text, and documentation.
(g) “Hardware.” Physical devices we sell or provide, including kiosks, floor and countertop stands, QR stands, and TV modules.
(h) “Merchant Services.” Payment acceptance and processing functionality made available through the Services, provided by us and/or one or more third-party payment processors and acquiring banks.
(i) “Order Form.” The online checkout, plan selection screen, quote, or written order that identifies the plan, add-ons, Hardware, fees, and term you have selected.
(j) “Services.” Defined in the preamble, and including our subscription plans (currently Solo, Walk-in, Teams, Elite, and Beyond), Merchant Services, Hardware, add-ons (such as websites and branded apps), AI-assisted tools, multi-location management, and white-label offerings, as they may change over time.
You must be at least 18 years old and able to form a binding contract to create or use a Business Customer account or to purchase the Services. The Services are intended for businesses and are not directed to consumers for personal use. You may not use the Services if we have previously suspended or banned you, or if you are barred from receiving the Services under applicable law.
If you access the Services on behalf of a business, you represent and warrant that you are an authorized representative with authority to bind that business to the Terms. You are responsible for your Authorized Users’ compliance with the Terms. We may verify your identity, business, and authority, and may suspend or terminate accounts that do not meet these requirements.
To use most features you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You agree to enable available security features (such as multi-factor authentication) where offered, and to notify us promptly at [email protected] of any suspected unauthorized access. You may not share accounts in a way that circumvents user limits, impersonate any person, or create accounts by automated means. We are not liable for loss arising from unauthorized use of your account that results from your failure to safeguard your credentials.
Subject to the Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during your subscription term solely for your internal business operations. Features vary by plan and add-on and may include appointment and online booking, walk-in management, customer relationship tools, marketing (email and text), payment processing, bookkeeping and business reports, commission and payroll reporting, loyalty programs, branded mobile apps, websites, AI-assisted tools, multi-location management, and white-label offerings. We may add, change, or discontinue features. Some features carry additional fees or depend on third-party services.
6.1 Plans and fees. Paid Services are offered on a subscription basis. Current plans range from approximately $99 per month to $1,999 per month, plus merchant-bundled options, add-ons, Hardware, and usage-based fees. The plan, price, billing frequency, and term that apply to you are those shown at checkout or on your Order Form at the time of purchase.
6.2 Authorization and automatic renewal. Unless your Order Form states otherwise, subscriptions automatically renew for successive periods equal to your then-current term (for example, monthly plans renew monthly, annual plans renew annually) until cancelled as described in Section 7. By subscribing, you authorize us and our payment processors to store your payment method and to charge it, on a recurring basis and without further authorization from you, for all applicable fees, including plan fees, add-ons, additional-location fees, usage overages, taxes, and any Hardware amounts due, until you cancel or the subscription ends.
We will present the automatic-renewal terms, renewal price, billing frequency, and cancellation method clearly and conspicuously, and obtain your affirmative consent to them, before charging you, and we will provide renewal reminders and advance notice of material changes where required by applicable law.
6.3 Taxes. Fees are exclusive of taxes. You are responsible for all sales, use, excise, and similar taxes, other than taxes on our net income. If we are required to collect taxes, they will be added to your invoice.
6.4 Price changes. We may change fees. For recurring subscriptions, we will give you advance notice as required by applicable law (and in any event before the change takes effect at your next renewal). If you do not agree to a price change, you may cancel before it takes effect; continued use after the effective date constitutes acceptance.
6.5 Failed payments and past-due amounts. If a charge fails, we may retry the charge, suspend or downgrade the Services, and charge reasonable late fees and third-party costs where permitted by law. You will reimburse reasonable costs of collection, including attorneys’ fees, for undisputed past-due amounts.
You may cancel your subscription at any time through your account portal or by contacting us using the methods in Section 33, using a cancellation method at least as easy as the method you used to subscribe. Cancellation stops the next renewal. Unless required by law or expressly stated otherwise, fees already paid are non-refundable, and cancellation does not entitle you to a refund for the current billing period, but you will retain access through the end of the paid period.
Downgrading a plan or removing locations, add-ons, or Authorized Users may result in loss of features, content, capacity, or data, and may take effect at your next billing date. Amounts owed for discounted Hardware or promotional pricing may become immediately due on cancellation as described in Sections 10 and 11.
Certain plans include a single location; additional locations, Authorized Users beyond plan limits, branded apps, websites, and other add-ons carry additional fees. Marketing features include allotments of email and text messages; usage above your allotment (“overages”) is billed at the rates shown at purchase or in your account. Message and data rates charged by carriers are your responsibility. You are responsible for compliance with messaging laws and carrier requirements for content you send through the Services, as further described in the Text Message Policy.
If you enable Merchant Services, payment processing is provided by us and/or third-party payment processors and acquiring banks. Your use of Merchant Services is subject to the applicable processor terms, card network rules, and any merchant application or agreement, which you must accept separately and comply with. You authorize us and the processor to initiate debits and credits to your designated account for transactions, fees, refunds, chargebacks, reversals, fines, and reserves.
You are responsible for the goods and services you sell, for issuing refunds, and for resolving disputes and chargebacks with your Clients. Processors may impose reserves, holds, or funding delays, may suspend or terminate processing, and may report to card networks in accordance with their terms. We are not a bank and do not provide banking or fiduciary services. To the maximum extent permitted by law, we are not liable for the acts, omissions, availability, funding decisions, fees, or holds of any third-party processor or acquiring bank.
Hardware may be sold outright, bundled, or offered at discounted or subsidized pricing tied to a minimum subscription commitment. Title to purchased Hardware transfers to you upon our receipt of full payment; risk of loss passes to you upon delivery to the carrier. Shipping timelines are estimates. You are responsible for installation environment, power, connectivity, and compatibility unless we agree otherwise in writing.
Returns, if accepted, are subject to our then-current return and RMA policy, which may include time limits, restocking fees, and a requirement that Hardware be returned in resalable condition. Where Hardware is provided at a discount, promotional, or subsidized price that is conditioned on maintaining a subscription for a stated period, early cancellation may require you to pay the difference between the discounted price and the standard price, or the unpaid balance of the Hardware, as disclosed at purchase.
Except for any limited written warranty we expressly provide, and to the maximum extent permitted by law, Hardware is provided “as is,” and manufacturer warranties, where they exist, are passed through to you without any additional warranty from us. Consumables, cosmetic wear, misuse, unauthorized modification, and damage from external causes are not covered.
We may offer free trials, promotional pricing, or early-access (“beta”) features. Trials and promotions are subject to the terms disclosed at sign-up, including any conversion to paid service, the price after conversion, and how to cancel before conversion. Beta features are provided “as is,” may be changed or withdrawn at any time, and are excluded from any service commitments and warranties.
As between you and us, you own your Customer Data. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, process, and modify Customer Data solely as needed to provide, secure, maintain, and improve the Services, to prevent or address technical or security issues, to comply with law, and as otherwise permitted by the Privacy Policy and, where applicable, the Data Processing Addendum. You are responsible for the accuracy and legality of Customer Data and for having the rights and any required consents to provide it, including consents for Client communications you send through the Services.
We may create and use aggregated and de-identified data derived from use of the Services for analytics, benchmarking, and improving and developing products, provided such data does not identify you, your Clients, or any individual. We will not sell your or your Clients’ personal contact information, and we will not use it to advertise to your Clients on behalf of anyone other than you. Where you use the Services to collect or process data about your Clients and staff, you are the controller of that data and we act as your service provider or processor, as described in the Privacy Policy and Data Processing Addendum.
Our collection and use of personal information is described in our Privacy Policy. By using the Services, you consent to those practices. We may send you service and transactional messages (such as account, billing, security, and support notices), which you cannot opt out of while you maintain an account. Marketing messages are sent only as permitted by law; you can opt out of marketing email using the unsubscribe link and marketing text by replying STOP. Your use of SMS and email features to communicate with your Clients must comply with the Text Message Policy and applicable law, including obtaining any required consent from your Clients.
You agree not to, and not to permit any Authorized User or third party to:
We may investigate suspected violations, remove or disable content, and suspend or terminate access, and we may refer matters to law enforcement. We are not obligated to monitor content but may do so.
The Services may include AI-assisted tools that generate content, suggestions, or outputs (“AI Output”). AI Output may be inaccurate, incomplete, or unsuitable, and is provided to assist, not replace, your judgment. You are responsible for reviewing AI Output before relying on or publishing it, and for ensuring it complies with law and does not infringe third-party rights. Do not input data you are not permitted to process. We make no warranty that AI Output is accurate, original, or fit for any purpose, and, as between the parties, you are responsible for your use of AI Output.
We and our licensors own all right, title, and interest in the Services and Leo Innovate Content, including all software, interfaces, designs, trademarks, and other intellectual property. Except for the limited rights expressly granted in the Terms, no rights are granted to you. All rights not expressly granted are reserved. If you provide suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or obligation to you.
The Services may link to or integrate with third-party products, services, or content that we do not control. Your use of them is governed by their terms and privacy policies, and is at your own risk. We are not responsible for third-party products, services, or content, including their availability, accuracy, or acts and omissions. Enabling an integration may authorize the exchange of data between the Services and the third party, as described at the point of connection.
Each party may access non-public information of the other that is marked or reasonably understood to be confidential (“Confidential Information”), including pricing, non-public features, and business information. The receiving party will use Confidential Information only to perform under the Terms and will protect it using at least reasonable care. Confidential Information does not include information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party. Either party may disclose Confidential Information if required by law, with reasonable notice where permitted.
We aim to keep the Services available but do not guarantee uninterrupted or error-free operation. We may perform maintenance, and may modify, update, or discontinue features at our discretion. Any service-level commitments, if offered, are stated in a separate written service-level agreement or Order Form; absent that, the Services are provided without an uptime guarantee. Support is provided at the level associated with your plan.
You may terminate by cancelling your subscription and closing your account. We may suspend or terminate your access, in whole or in part, if you breach the Terms, fail to pay, create risk or legal exposure for us or others, or engage in suspected fraud or unlawful activity, or as needed to comply with law or protect the Services. Where practicable and not prohibited, we will provide notice and, for non-urgent issues, an opportunity to cure. We may also discontinue the Services generally with reasonable notice.
On termination, your right to use the Services ends and outstanding fees become due. For a limited period after termination (for example, 30 days), and unless prohibited by law or where your account was terminated for cause involving unlawful activity, you may request export of your Customer Data in a commonly used format. After that period, we may delete or de-identify Customer Data in the ordinary course, subject to our retention obligations described in the Privacy Policy. Provisions that by their nature should survive termination will survive, including Sections 9, 10, 12, 16, 22, 23, 24, 25, and 32.
THE SERVICES, LEO INNOVATE CONTENT, AND HARDWARE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR ANY OUTPUT WILL MEET YOUR REQUIREMENTS. NO ADVICE OR INFORMATION OBTAINED FROM US CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT FOR YOUR PAYMENT OBLIGATIONS, YOUR INDEMNIFICATION OBLIGATIONS, AND AMOUNTS OWED FOR HARDWARE OR MERCHANT-SERVICE CHARGEBACKS, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US $100). THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND FORM THE BASIS OF THE BARGAIN. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
You will defend, indemnify, and hold harmless Leo Innovate and its officers, directors, employees, agents, and affiliates from and against third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your Customer Data or the content or messages you send; (c) your products, services, and dealings with your Clients; (d) your violation of the Terms or applicable law; or (e) your infringement or misappropriation of any third-party right. We will provide reasonable notice of the claim, and you will not settle any claim that imposes obligations on us without our prior written consent. We may assume control of the defense at your expense, and you will cooperate.
25.1 Informal resolution. Before starting an arbitration or lawsuit, the parties will try in good faith to resolve any dispute informally by written notice describing the dispute and requested relief, sent to the addresses in Section 33, with at least 30 days to resolve it.
25.2 Governing law and venue. The Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules, and, where applicable, the Federal Arbitration Act. Subject to the arbitration provision below, the parties submit to the exclusive jurisdiction and venue of the state and federal courts located in Seminole County, Florida, for any matter not subject to arbitration or for enforcement of an arbitration award.
25.3 Binding arbitration. Except for the excluded claims below, any dispute arising out of or relating to the Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be seated in Florida or conducted by videoconference, and judgment on the award may be entered in any court of competent jurisdiction. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this provision, except that a court decides the enforceability of the class action waiver.
25.4 Class action and jury trial waiver. THE PARTIES WAIVE ANY RIGHT TO A JURY TRIAL. DISPUTES WILL BE ARBITRATED ONLY ON AN INDIVIDUAL BASIS. THE PARTIES WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF THIS WAIVER IS FOUND UNENFORCEABLE AS TO A PARTICULAR CLAIM, THAT CLAIM WILL PROCEED IN COURT, WHILE ALL OTHER CLAIMS REMAIN IN ARBITRATION.
25.5 Excluded claims and opt-out. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court for actual or threatened infringement or misuse of intellectual property or Confidential Information. You may opt out of arbitration by sending written notice within 30 days of first accepting the Terms to [email protected] or the mailing address in Section 33, stating your name, account, and intent to opt out. Opting out of arbitration does not affect any other part of the Terms.
In any proceeding to enforce or interpret the Terms, the prevailing party is entitled to recover its reasonable costs and attorneys’ fees, to the extent permitted by law.
We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (17 U.S.C. Section 512) and may terminate repeat infringers. To submit a notice, provide our Designated Agent with: identification of the copyrighted work; identification and location of the allegedly infringing material; your contact information; a statement of good-faith belief that the use is unauthorized; a statement, under penalty of perjury, that the information is accurate and that you are authorized to act; and your physical or electronic signature. A counter-notice may be submitted under the same statute. Misrepresentations may create liability under Section 512(f).
Designated Agent: LEO CRM, Inc., Attn: Copyright Agent, 5717 Red Bug Lake Rd, Suite 304, Winter Springs, FL 32708. Phone: 1-800-701-0104. Email: [email protected].
We may modify the Terms to reflect changes in law, the Services, or our practices. We will post the revised version with an updated “Last Updated” date and, for material changes affecting existing paid customers, provide advance notice (for example, by email or in-product notice) before the change takes effect, and no sooner than required by law. Changes for legal reasons or addressing new features may take effect immediately. Your continued use after changes take effect constitutes acceptance. If you do not agree, stop using the Services and cancel.
You may not assign or transfer the Terms without our prior written consent, and any attempted assignment in violation of this section is void. We may assign the Terms, in whole or in part, including in connection with a merger, acquisition, reorganization, or sale of assets. The Terms bind and benefit the parties and their permitted successors and assigns.
Neither party is liable for failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, labor disputes, utility or internet failures, third-party service or supplier failures, and government actions.
You consent to receive communications from us electronically, including by email, through the Services, or by text where you have opted in, and you agree that electronic communications, agreements, and records satisfy any legal requirement that such communications be in writing, under the U.S. E-SIGN Act and similar laws. You may withdraw consent to non-essential electronic communications, but doing so may limit your ability to use the Services.
We may provide notices to you by email to the address on your account, by posting in the Services, or by other reasonable means. You must send legal notices to us at [email protected] and to the mailing address in Section 33, with a copy that will be effective on receipt. It is your responsibility to keep your account contact information current.
(a) Entire agreement. The Terms are the entire agreement between you and us regarding the Services and supersede prior agreements on that subject. No reliance is placed on any representation not expressly stated in the Terms.
(b) Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions remain in effect.
(c) No waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
(d) Relationship. The parties are independent contractors. No agency, partnership, joint venture, or employment is created, and neither party may bind the other.
(e) No third-party beneficiaries. Except as expressly stated, the Terms create no third-party beneficiary rights.
(f) Headings. Section titles are for convenience only and have no legal effect.
(g) Interpretation. Words like “including” mean “including without limitation.” Order Forms, product screens, and policies referenced in the Terms are incorporated by reference.
LEO CRM, Inc. (doing business as Leo Innovate)
5717 Red Bug Lake Rd, Suite 304, Winter Springs, FL 32708
Phone: 1-800-701-0104
General: [email protected]
Legal and notices: [email protected]
Privacy: [email protected]